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Customer Testimonial Video Production in Pascoe Vale, Melbourne
Your potential customers want proof. They want to know your product or service delivers results before they commit. That’s where Customer Testimonial Videos come in—authentic, credible stories told by the people who matter most: your existing clients.
We specialise in producing professional testimonial videos that help you build trust, overcome objections, and drive sales. From planning and liaising with your clients, to filming on-site with minimal disruption, we manage the entire process seamlessly. We craft interview questions that draw out genuine experiences, highlight real results, and showcase the benefits of working with you.
The result? Engaging video content that can be used across your website, social media, sales presentations, and email campaigns. Testimonial videos give your prospects confidence, shorten the decision-making process, and help you stand out in a competitive market.
Whether you’re in construction, logistics, corporate services, or technology, our customer testimonial videos are designed to position your business as a trusted partner and to help you win new opportunities.
Schaefer – Country Road Testimonial
This testimonial brings to life the partnership between Schaefer and Country Road Group, filmed inside their highly automated distribution centre in Melbourne.
Kronos Mater Testimonial
We partnered with Kronos to produce a customer testimonial featuring their client, Mater Health. The goal was simple: capture the human impact of Kronos’ workforce management solutions in a busy hospital environment.
Our 5-Stage Customer Testimonial Video Process
1. Discovery & Preparation
We start by understanding your goals—what you want the testimonial video to achieve and who the audience is. From there, we liaise directly with your customer, confirm logistics, and create a production schedule that minimises disruption to their business. We also prepare interview questions in advance, giving your customer confidence about what to expect and how their story will be told.
2. Pre-Production Planning
Every detail is mapped out before the camera rolls. We coordinate site access, comply with operational health and safety requirements, and take care of any inductions. Our team ensures your customer feels comfortable, supported, and ready for their on-camera moment.
3. Filming & Story Capture
On the day, we make the process relaxed and natural. We coach your customer through the interview so their responses feel authentic and conversational. Alongside the interview, we also capture supporting visuals—shots of their workplace, team interactions, and product use—so the final video tells a rich visual story, not just words to camera.
4. Editing & Review
Back in the studio, we shape the story through professional editing. Music, graphics, and visual storytelling come together to create a polished piece. We then share the first draft on our secure online review platform, where you and your stakeholders can leave time-coded comments. This makes collaboration simple and ensures the final version reflects your vision.
5. Delivery & Distribution
Once approved, we provide the video in multiple formats optimised for different platforms—website, LinkedIn, YouTube, internal presentations, and even short, vertical clips for social media. This means your customer’s story can be shared widely, in the right style and duration for each channel.